Osiris Funeral Management System - Support Services

Obtaining Support:
If you are a registered user of Osiris FMS, or are currently using the 60-day trial version, and you require technical support please e-mail your query to support@osirissystems.co.uk . Please be sure to include full details of the problem, contact details and, unless you are running the trial version, your Support Registration Number.

Technical Support Contracts:
Osiris Funeral Management System (Osiris FMS) telephone and modem support contracts are available for renewal on an annual basis. The first year's technical support is included in the cost of the initial license. To qualify for ongoing support services at least one PC system MUST be fitted with a modem or ISDN Terminal Adapter, and have PC Anywhere remote communication software installed.

The Osiris FMS support contract will be charged at 15% of your total license value per annum, you will be issued with a support contract number that must be quoted when requesting support either by 'phone, fax or e-mail. Clients who continue to register for support will be entitled to free upgrades and updates as and when they become available.

You DO NOT have to renew your support contract it is entirely optional. However if you encounter a problem with Osiris, and do not have a support contract you would be charged on a per incidence basis, which generally works out lest cost-effective. Once a support contract has lapsed, administrative costs and payment for lapsed time would be required to reinstate the contract.

Osiris Systems can also offer tailored support contracts to cover both LAN & WAN maintenance and total project management solutions, this can be discussed prior to full installation of the Osiris FMS application if required.