T:  01273 812 813   -   E: info@osirissystems.co.uk Osiris Systems - providing systems support for small businesses since 1990 T. 01273 812 813 info@osirissystems.co.uk © Ash Towner Limited (Osiris Systems) - The Old Stables - Park Farm - Ham Lane - Ringmer - East Sussex - BN8 5SE  Ash Towner Ltd (Osiris Systems) is a limited company registered in England & Wales. Registered number: 2443536. Registered office: 5 North Street - Hailsham - East Sussex - BN27 1DQ. Osiris™ is a trademark of Ash Towner Ltd.  -  All other trademarks are acknowledged as the property of their respective owners. Computer Solutions: service : repairs : remote help-desk e-mail scanning : hosting : Zimbra secure on-line backup solutions network installation and management Maintenance contracts and repair services Small business service agreements, and network maintenance plans: Should you require on-going network support, maintenance, or server management we can offer a number of on-going contract options.  Each contract is tailored to suit the specific size and type of network a client has, also taking into consideration the levels of service that they are likely to require which may depend on other variables such as; if a client has a number of remote users; the type of mail platform a client uses; whether or not niche market software may be in use across a network. If you’d like to know more about our service and support plans for small business, please contact one of our support advisers, who will contact you to discuss your exact requirements before offering a quotation, or for more information e-mail your enquiry to: support@osirissystems.co.uk Remote web-based support: We use the LogMeIn web based help-desk service for day-to-day support issues, which means that many problems that used to require a site visit can be resolved far more quickly and efficiently, and at a reduced cost to our clients. We can remotely, and securely, login and take temporary control of an end user’s PC, notebook or server. This allows us not only to resolve many issues quickly and efficiently, but also, where possible, to show the client how the issue was resolved in many cases, so that should they experience a similar issue on their computer in the future they have a greater chance of resolving the problem themselves. Please note that remote web-based computer support may be chargeable just as with any other work carried out. The key benefit for the client is that we do not need to travel to the client’s site to resolve the problem.  To reflect this we charge less per hour for computer and server support services carried out remotely, and the minimum fee is based on a half-hourly rate rather than the standard hourly rate for site work, and of course there is no call-out fee. Pricing is based on our off-site rate (see below). Workshop upgrades and repairs: We can supply a wide range of high quality components for upgrading or repairing PC systems, from manufacturers such as Intel, AMD, Kingston, Seagate, Asus, Iomega and many more.  We also offer a diagnostic service for faulty systems, and a fitting and configuration service should your PC system require upgrading or repairing. Pricing is based on our off-site rate (see below). Please note that we do not offer repair services for printers or monitors, or component level repairs for notebooks. System installation or on-site maintenance: When performing scheduled installations of new equipment for network projects we will of course provide a full written quotation for the client in advance.  For service call-outs that cannot be handled remotely, or call-outs for repair or emergency systems work please refer to the tariff below.