T:  01273 812 813   -   E: info@osirissystems.co.uk Osiris FMS supporting funeral directors throughout the UK since 1990 T. 01273 812 813 info@osirissystems.co.uk © Ash Towner Limited (Osiris Systems) - The Old Stables - Park Farm - Ham Lane - Ringmer - East Sussex - BN8 5SE  Ash Towner Ltd (Osiris Systems) is a limited company registered in England & Wales. Registered number: 2443536. Registered office: 5 North Street - Hailsham - East Sussex - BN27 1DQ. Osiris™ is a trademark of Ash Towner Ltd.  -  All other trademarks are acknowledged as the property of their respective owners. Osiris Funeral Management Software: Frequently asked questions Q. Will Osiris FMS run on my PC System/Network? A. Osiris FMS Version 4 (current release 20th Anniversary Edition) is designed to run on most modern PC Systems running one of the following operating systems:    -   Microsoft Windows XP, Vista and 7 desktop editions.    -   Network version runs on Microsoft Windows 2000 (SP4), 2003 and 2008 Server editions The recommended minimum PC Specification is: Intel Pentium 4 CPU (or equivalent) or higher with minimum 1024Mb RAM SVGA graphics card and monitor running at a resolution of 1024x768 or higher Initial free disk space required for application is 25 - 50Mb Printed output can be to any printer that is supported by the operating system, although a good quality laser or ink jet printer is recommended for the best quality print. Q. Will Osiris FMS integrate with my existing applications? A. Documents can be output to an external word processor such as Microsoft Word or Sun Open Office Write , and financial details can be output to Sage Line 50. E-mails may be sent directly from Osiris (requires internet access and e- mail account).  PDF files can also be generated, and attached to e-mail from within the system. Q. Can I design my own letters and reports? A. Osiris FMS offers a set of comprehensive templates for a variety of documents and reports all of which can be modified by the end user to generate customised output. Using the report explorer/editor the user can create whole new templates to suit their exact requirements. During the trial period, and for the first 30 days after a new client purchases the system, we offer a free document and report customisation service. Subsequently, we may make a small nominal charge for any additional changes, or new reports that are requested by the client, at our discretion. Q. What about program updates? A. Osiris 4 can be configured to automatically check for updates and install them from the Internet. All updates are free to everyone during the trial period and the first year after purchase. Subsequently updates are free to those customers who have purchased an annual support registration. If you don’t have an Internet connection, you may request to receive updates on CD.  Internet updates are available as soon as they are released.  CD updates are now only published once a year when we release new trial versions. Osiris 3 is no longer under development, so no updates are issued, but you may upgrade to Osiris 4 at any time by paying the current list price difference. Q. How do I get support? A. Minor issues can normally be resolved by either e-mail or telephone support.  We also offer a web based help-desk allowing us to remotely, and securely, login and take temporary control of an end user’s PC. This allows us not only to resolve any issues but to show the client how the issue was resolved in many cases.  For clients with network systems we generally recommend that we have a permanently available remote connection to their server to enable us to continue to work on issues that may require out of hours access or unattended server reboots. T:  01273 251 057   -   Support specifically for Osiris FMS Funeral Management Software. T:  01273 812 813   -   For all general sales; or hardware and network support queries. E: support@osirissystems.co.uk The web based help-desk service that we use, and the software that we prefer to deploy to servers, is provided by LogMeIn, if you have any concerns about encryption standards or other security issues feel free to have a look at their website.  They also offer a free, basic, version of the software that many of our clients now also use for accessing their own systems remotely when on holiday or otherwise out of the office.   Computer Solutions: service : repairs : remote help-desk e-mail scanning : hosting : Zimbra secure on-line backup solutions network installation and management