If
you encounter a problem requiring technical support our advice
can be based only on the information that you provide us with.
Therefore to assist us in offering you the best service that
we can, please read the notes below before contacting us.
Hardware
Problems
If
you have a problem with an Osiris PC System please be in a
position to access the system, and have the following information
available prior to contacting us:
-
System
serial no. and approximate date of purchase.
-
Information relating to any additional hardware products
that have been added to the system since the original
purchase was made, including model numbers and revision
numbers if possible.
-
A
brief description of the fault. Please include details
of events prior to fault discovery if possible, ie.
installation of new software, mains power failure etc.
Software
Problems
If
you are experiencing software related problems please
be in a position to access the system, and have the
following information available prior to contacting
us:
-
Application
name, version number, revision number and vendor.
These details can generally be found by clicking
on 'Help - About' within the application.
-
Information
relating to any additional applications and/or hardware
products that have been added to the system within
a few days of the problem occuring.
-
A
brief description of the fault. Please include details
of events prior to fault discovery if possible,
and let us know at what point within the application
the fault occurs ie. on opening the application,
or on printing envelopes etc. Software problems
can often be caused due to a fault in another application,
such as a printer driver, or external editor for
an embedded item, so we require as much information
as possible please
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