T:  01273 812 813   -   E: info@osirissystems.co.uk Osiris Systems - providing systems support for small businesses since 1990 T. 01273 812 813 info@osirissystems.co.uk © Ash Towner Limited (Osiris Systems) - The Old Stables - Park Farm - Ham Lane - Ringmer - East Sussex - BN8 5SE  Ash Towner Ltd (Osiris Systems) is a limited company registered in England & Wales. Registered number: 2443536. Registered office: 5 North Street - Hailsham - East Sussex - BN27 1DQ. Osiris™ is a trademark of Ash Towner Ltd.  -  All other trademarks are acknowledged as the property of their respective owners. Computer Solutions: service : repairs : remote help-desk e-mail scanning : hosting : Zimbra secure on-line backup solutions network installation and management Support information How do I get support? Minor computer and network support issues can normally be resolved by either telephone or e-mail support. There are also links on this site to a number of our key vendors for computers, notebooks, servers and printers that will help you to contact the manufacturer directly, where appropriate, for warranty claims and product specific support, see:  Useful links and information   T:  01273 812 813   -   For all general sales or support queries for computers, notebooks, servers etc. T:  01273 251 057   -   Support specifically for Osiris FMS Funeral Management Software or bespoke software. E: support@osirissystems.co.uk Remote web-based support for PC, notebook, server and printer related issues: We use the LogMeIn web based help-desk service for day-to-day support issues, which means that many problems that used to require a site visit can be resolved far more quickly and efficiently, and at a reduced cost to our clients. We can remotely, and securely, login and take temporary control of an end user’s PC, notebook or server. This allows us not only to resolve many issues quickly and efficiently, but also, where possible, to show the client how the issue was resolved in many cases, so that should they experience a similar issue on their computer in the future they have a greater chance of resolving the problem themselves. Please note that remote web-based computer support may be chargeable just as with any other work carried out. The key benefit for the client is that we do not need to travel to the client’s site to resolve the problem.  To reflect this we charge less per hour for computer and server support services carried out remotely, and the minimum fee is based on a half-hourly rate rather than the standard hourly rate for site work, and of course there is no call-out fee.  For more information see: Maintenance and repairs On-going computer network support services: For clients with a current Osiris network maintenance or software specific support plan. For clients with networked computer systems we generally recommend that we have a permanently available remote connection to their Windows server to enable us to continue to work on issues that may require out of hours access or unattended server reboots. At present our preferred method is to deploy LogMeIn Pro2 software onto the network server(s) of our clients who take out an on-going Osiris network maintenance or software specific support plan.  This software allows us to install updates for software, deploy new products or services, monitor server backup systems, provide out-of-hours servicing and generally provide a greater level of pro-active maintenance for our clients computer systems - resulting in less downtime during business hours, improved network reliability and server stability, and reduced costs. if you have any concerns about encryption standards or other security issues, or would just like to find out more about the benefits of LogMeIn and their associated services, why not have a look at their website.  They also offer a free, basic version of the software that many of our clients now also use for accessing their own computer or server systems remotely when on holiday or otherwise out of the office.