Osiris™ is a trademark of Ash Towner Ltd. Copyright © Ash Towner Ltd.
All other trademarks are acknowledged as the property of their owners.
Osiris Systems (Ash Towner Ltd) - T: 01273 812 813 - E: info@osirissystems.co.uk
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Information about Osiris support services
Q. How do I get support?
A. Minor issues can normally be resolved by either e-mail or telephone support. We also
offer a web based help-desk allowing us to remotely, and securely, login and take temporary
control of an end user’s PC. This allows us not only to resolve any issues but to show the
client how the issue was resolved in many cases. For clients with network systems we
generally recommend that we have a permanently available remote connection to their server
to enable us to continue to work on issues that may require out of hours access or
unattended server reboots.
T: 01273 812 813 - For all general sales or support queries.
T: 01273 251 057 - Support specifically for Osiris FMS or bespoke software.
The web based help-desk service that we use, and the software that we prefer to deploy to
servers, is provided by Log Me In, if you have an concerns about encryption standards or
other security issues feel free to have a look at their website. They also offer a free, basic,
version of the software that many of our clients now also use for accessing their own systems
remotely when on holiday or otherwise out of the office.
We also provide mobile telephone contact details and Skype voice and messaging support to
our clients. This information is not published here, in an attempt to reduce the amount of
unsolicited messages, and calls that we receive. Skype is particularly useful when used in
conjunction with LogMeIn for supporting users remotely and discussing problems. Skype
calling is also a great way to save money when calling abroad, or calling mobile numbers, to
download your free copy and learn more about the other potential benefits associated with
Skype pop over to their website:
