Small business service agreements, and network maintenance plans.
Should you require on-going network support, maintenance, or server management we can offer a number of on-going contract options. Each contract is tailored to suit the specific size and type of network a client has, also taking into consideration the levels of service that they are likely to require which may depend on other variables such as; if a client has a number of remote users; the type of mail platform a client uses; whether or not niche market software may be in use across a network.If you’d like to know more about our service and support plans for small business, please telephone one of our support advisers, who will contact you to discuss your exact requirements before offering a quotation, or for more information e-mail your enquiry to: firstname.lastname@example.org
Osiris Systems: Network Maintenance Plans (NMP) - from £250 +VAT per quarter.
•Fixed price agreement payable quarterly.•Remote server management and support included.*•Mail server support and management for MDaemon, Zimbra or Osiris hosted mail services included.** •Telephone support and remote help-desk support included for all users.•Priority service and guaranteed response times.•20% Discount off of our standard service tariff for remote application deployment and new equipment installation assistance, andvirus or malware removal.•20% Discount off of our standard service tariff for off-site servicing, repairs, upgrades, data transfer and new equipment pre-configuration services.•20% Discount off of our standard service tariff for on-site installation, maintenance, servicing and repairs.*Requires annual LogMeIn Pro license subscription, payable separately.** Only applicable if the client has one of these three mail services purchased from Osiris Systems.
Osiris Systems: Simple IT plans (SIP) - from £17 to £25 +VAT per month, per system user.
•Fixed price agreement payable monthly.•Remote server management and support included.*•Mail server support and management for MDaemon, Zimbra or Osiris hosted mail services included.** •Telephone support and remote help-desk support included for all users.•Priority service and guaranteed response times.•Included in contract: remote application deployment and new equipment installation assistance, and virus/malware removal.•Included in contract: off-site servicing, repairs, upgrades, data transfer and new equipment pre-configuration services.•Included in contract: on-site installation, maintenance, servicing and repairs.
Ad hoc computer support services:
Minor computer and network support issues can normally be resolved by either telephone or e-mail support.
We can provide a free of charge, safe and secure remote diagnostics service via our web-based help desk to determine the cause of many computer faults as long as the PC or notebook with problems can still connect to the Internet. We can then determine if your problem can be completely fixed remotely, or whether the best, and most cost effective, course of action is an on-site or workshop repair.Remote web-based support for PC, notebook, server and printer related issues.We use the LogMeIn web based help-desk service for day-to-day support issues, which means that many problems that used to require a site visit can be resolved far more quickly and efficiently, and at a reduced cost to our clients.We can remotely, and securely, login and take temporary control of an end user’s PC, notebook or server. This allows us not only to resolve many issues quickly and efficiently, but also, where possible, to show the client how the issue was resolved, so that should they experience a similar issue on their computer in the future they have a greater chance of resolving the problem themselves.Please note that remote web-based computer services will be chargeable just as with any other work carried out, unless covered by one of our ‘Small business service agreements’. The key benefit for the client is that we do not need to travel to the client’s site to resolve the problem. To reflect this we charge less per hour for computer and server support services carried out remotely, and the minimum fee is based on a half-hourly rate rather than the standard hourly rate for site work, and of course there is no call-out fee. See more about remote support.
Workshop services PC, server and notebook upgrades and repairs.
We can supply a wide range of high quality components for upgrading or repairing PC systems, from manufacturers such as Acer, Asus, Belkin, Buffalo, D-Link, Draytek, Hitachi, NetGear, Seagate, Western Digital and many more. We also offer a diagnostic service for faulty systems, and a fitting and configuration service should your PC system require upgrading or repairing.Pricing is based on our standard off-site rate: service tariffFree local collect and return service for off-site PC and notebook repairs. See details.Please note that we do not offer repair services for printers or monitors.
System installations, on-site maintenance for PCs, servers and notebook:
When performing scheduled installations of new equipment for clients we will of course provide a full written quotation for the client in advance. For service call-outs that cannot be handled remotely, or call-outs for on-site repair please refer to our standard service tariff.•Network installations, maintenance and management.•Hardware and software provision and set-up, servers, desktop PCs, notebooks and printers.•Server, PC and notebook installations, data migration and infrastructure configuration.•Broadband routing, wi-fi set-up, web content management and security.•Hardware diagnostics, repairs and upgrades.There are also links on this site to a number of our key vendors for computers, notebooks, servers and printers that will help you to contact the manufacturer directly, where appropriate, for warranty claims and product specific support, see:Useful links and information.
T: 01273 812 813 - For all general sales or support queries for computers, notebooks, servers etc.
T: 01273 251 057 - Support specifically for Osiris FMS or NDP management software or bespoke software.
Providing IT systems, network solutions, computer support, and PC repairs since 1990
Small business IT systems and computer solution specialists, offering:
•Online data backup: Secure online, off-site encrypted backup solutions for PCs, notebooks or servers. Read more.•E-mail scanning and/or hosting services. Read more.•Zimbra Collaboration Suite hosted mail solutions, with mobile device integration. Read more.•Network management and computer support and maintenance on either an ad hoc basis or with an ongoing service agreement. Read more.•Local area network (LAN) and wide area network (WAN) implementation. Read more.•Computer hardware, software, peripherals and printers; supply, installation, PC repairs and support.